Privacy Policy

Effective Date: 06.06.2025

At Nala Native, your privacy matters. As an eco-conscious Australian skincare brand, we’re committed to protecting your personal information and maintaining your trust when you shop our clean beauty products.

This Privacy Policy outlines how we collect, use, and store your data via our online store hosted on Squarespace.

1. Analytics & Data Collection

To improve your experience, we may collect:

  • Browser, device, and network data

  • Referring websites

  • IP address

  • On-site behaviour (clicks, pages visited, scrolling, timestamps)

This information is shared with Squarespace to help us understand how visitors interact with our site and improve your experience.

2. Cookies

Our site uses cookies to:

  • Store your preferences

  • Track website performance

  • Enable a smooth and secure checkout

Performance cookies are only used if you accept them via our banner.
Learn more: The Cookies Squarespace Uses

3. Checkout Data

When placing an order, we collect:

  • Full name

  • Billing and shipping address

  • Email

  • Phone number

  • Order details

This data is used only to fulfil your order. It is securely processed via Squarespace. We also use Google Places API to auto-complete addresses for accuracy.

4. Form Submissions

When you contact us or subscribe to our mailing list, the data you submit may be securely shared via Squarespace, Google Workspace, and Zapier to:

  • Respond to enquiries

  • Improve our service

  • Share updates and exclusive offers

5. Customer Accounts

If you create an account, we store:

  • Name, email, and address

  • Order history and preferences

This provides a faster, more personalised experience.

6. Emails You May Receive

Abandoned Cart Emails
If you start a checkout and enter your email, we may send a reminder within 24 hours.

Marketing Emails
Occasional updates on:

  • New products

  • Skincare tips

  • Promotions and discounts

You may unsubscribe anytime via the link in our emails.

Transactional Emails
These include order confirmations, shipping updates, and password resets.
They are essential and cannot be unsubscribed from.

7. Fonts & External Resources

We use Google Fonts and Adobe Fonts. These services may collect:

  • Device and browser information

  • IP address

This helps our site display correctly and beautifully across all devices.

8. Accuracy & Updates

Please contact us if your details change or if you need to update your personal information.

9. Changes to This Policy

We may update this Privacy Policy as our business evolves. The latest version will always be available at:
www.nalanative.com.au

10. Contact

Questions or concerns?
Email: hello@nalanative.com.au
Website: www.nalanative.com.au

Terms of Use

Effective Date: 06.06.2025

Welcome to www.nalanative.com.au (the “Service”), owned and operated by Nala Native
By using this website, you agree to the following Terms and Conditions. If you do not agree, please do not use the Service.

1. Eligibility

You must be 18+ or have guardian consent to use our website.

2. Purchases

To shop with us:

  • Provide valid, accurate payment and shipping info

  • You authorise us to process your order via trusted third parties like Squarespace

We reserve the right to cancel orders due to:

  • Suspected fraud

  • Product unavailability

  • Errors in pricing or product info

Note: Skincare results vary — our products are not guaranteed to treat or cure skin conditions.

3. Cancellations & Changes

To cancel or change an order, email us at hello@nalanative.com.au.
Once dispatch begins, changes are no longer possible.

4. Product Availability

We aim to keep product info accurate, but errors may occur.
We reserve the right to update details or correct mistakes without notice.

5. Promotions & Giveaways

Promos may have additional terms. These must be read alongside these Terms of Use.

6. Accounts

If you create an account:

  • You must provide accurate, current information

  • You are responsible for all activity

  • Keep your password secure

  • Notify us immediately of suspicious or unauthorised access

7. Intellectual Property

All content on our website is owned by Nala Native.
Do not reproduce, copy, or use our content without written permission.

8. External Links

We may link to third-party websites.
We are not responsible for their content or privacy practices.

9. Termination

We reserve the right to suspend or delete your account for policy violations.
Key terms like IP rights, warranties, and limitations survive termination.

10. Indemnity

You agree to indemnify Nala Native against any claims, losses, or damages arising from:

  • Your use of the Service

  • Your breach of these Terms

11. Limitation of Liability

We are not liable for:

  • Indirect or consequential damages

  • Loss of data or profits

  • Site downtime or errors

Use of our website and products is at your own risk.

12. Disclaimer

The Service is provided “as is”.
We do not guarantee:

  • Continuous operation

  • Error-free functionality

  • That content is virus-free

  • Specific skincare results

13. Jurisdiction

These Terms are governed by the laws of Australia, where Nala Native is formulated and operated.

14. Changes to Terms

We may update these Terms anytime. Continued use means you agree to the updated version.

15. Contact

Need support or clarification?

Email: hello@nalanative.com.au
Website: www.nalanative.com.au