Privacy Policy

At Nala Native, your privacy is important to us. As an eco-conscious, Australia-based skincare brand, we are committed to protecting your personal information and ensuring your trust when you shop our clean beauty and natural skincare products online.

This Privacy Policy outlines how we collect, use, and store your information through our online skincare store, hosted on Squarespace.

Analytics and Data Collection

To improve your experience on our website and better understand how visitors engage with our sustainable skincare store, we collect the following types of data:

  • Browser, network, and device information

  • Web pages visited before this site

  • IP address

  • Website usage (clicks, internal links, pages visited, scrolling, searches, timestamps)

We use this data to monitor and optimize our website’s user experience, and it is shared with Squarespace, our analytics provider.

Cookies

Our site uses cookies and similar technologies to enhance your experience and allow secure website access. These cookies may:

  • Store user preferences

  • Track site traffic and performance

  • Facilitate smoother checkout for your natural skincare purchases

Analytics and performance cookies are only used if you accept them via our cookie banner. Learn more at: The Cookies Squarespace Uses.

Personal Data Collected at Checkout

When you place an order for our plant-based skincare products, we collect the following information:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Product order details

This data allows us to fulfill your order efficiently and offer smooth delivery of your organic skincare. We share this information with Squarespace, our e-commerce platform provider.

We also use Google Places API to help auto-complete your address at checkout to make the process faster and more accurate.

Form Submissions

When you fill out a contact or subscription form on our site, we collect the information you provide. This data is used to:

  • Respond to your inquiries

  • Improve our customer service

  • Provide updates about our clean beauty products and promotions

Your information is securely shared with Squarespace, Google Workspace, and Zapier for secure storage and automation.

Customer Accounts

If you create a customer account on our website, we collect the following personal data:

  • Full name

  • Email address

  • Billing and shipping addresses

  • Order history and preferences

This allows for a more personalized experience and seamless checkout when purchasing from our natural skincare collection.

Automated and Marketing Emails

You may receive the following types of emails from us:

Abandoned Cart Reminders

If you begin checkout but don’t complete your purchase, and you’ve entered your email or are logged in:

  • You may receive an automated email within 24 hours reminding you to complete your purchase.

Marketing Emails

From time to time, we send updates about new product launches, skincare tips, exclusive discounts, and eco-beauty news. You can unsubscribe at any time via the link at the bottom of each email.

We share your email address with Squarespace, our email marketing provider.

Order and Account Emails

You will receive transactional emails related to:

  • Order confirmation

  • Shipping updates

  • Password resets

  • Account creation

These are necessary for order processing and cannot be unsubscribed from.

Fonts and External Resources

This website uses web fonts from Google Fonts and Adobe Fonts. When you visit our site, our servers may collect:

  • Browser, network, and device information

  • IP address

This ensures that our skincare website displays correctly and consistently.

Accuracy of Personal Information

We strive to maintain accurate and up-to-date records. If your personal information changes or you believe we have incorrect details, please contact us so we can update our systems accordingly.

Privacy Policy Updates

Our Privacy Policy may be updated periodically to reflect changes to our practices or legal obligations. The most current version will always be available at www.nalanative.com.au.

Contact Us

If you have any questions, concerns, or complaints about our Privacy Policy or your data, please contact us:

Email: hello@nalanative.com.au
 Website: www.nalanative.com.au