Shipping & Returns

We want every order to arrive safely and with care, sustainably wrapped, thoughtfully handled, and stress-free from our door to yours.

Domestic Shipping (Australia)

Standard Shipping – $10 AUD
For all orders under $100 AUD
Delivery within 5–10 business days

Free Shipping – Orders Over $100 AUD
Spend $100 AUD or more (after discounts) to receive free standard shipping Australia-wide

Express Shipping – $12 AUD
Delivery within 1–4 business days across Australia

Now with Shipday
All domestic orders include real-time tracking via Shipday.
Watch your delivery travel from our studio to your doorstep with live updates.
Same or next-day delivery may be available in select local areas.

Processing Time:
Orders are packed Monday to Friday (excluding public holidays) and dispatched within 24–48 hours.
All parcels are shipped in eco-conscious, plastic-free packaging, from compostable mailers to recyclable boxes and labels.

International Shipping

We’re proud to offer international delivery so you can enjoy our clean skincare rituals, wherever you are.

Standard International Shipping – $10 AUD
Flat rate for all orders under $100 AUD

Free International Shipping – Orders Over $100 AUD
Enjoy free international shipping when you spend $100 AUD or more (after discounts)

Please allow 10–20 business days for delivery.
We currently do not offer express international shipping.

Note: Customs duties, import taxes, and handling fees vary by country and are the responsibility of the customer.

Returns & Exchanges

We believe in love at first cleanse, but if your skin or heart says otherwise, we’re here to help.

60-Day Return Guarantee
You may return unused, unopened products within 60 days of purchase if:

  • Items are in original packaging

  • Proof of purchase is provided

  • The order was placed through nalanative.com.au

Returns for items purchased elsewhere must be handled directly with the original retailer.

Refunds & Exchanges, Within 30 Days

If your product is unopened, unused, and in original condition, you’re eligible for:

  • A full refund, or

  • An exchange for another product

Simply email hello@nalanative.com.au with your order number and reason for return.

If your package arrives damaged or you receive the wrong item, we’ll cover the return shipping and arrange a replacement or refund.
Please note: Minor cosmetic damage to packaging (e.g., dented box) does not qualify unless the product itself is affected.

Sensitive Skin Promise

We know every skin story is unique. If you experience a reaction, reach out and we’ll provide a refund or exchange, no questions asked.
Just email hello@nalanative.com.au and we’ll take care of the rest.