Privacy Policy

At Nala Native, your privacy matters. As an eco-conscious skincare brand based in Australia, we are committed to protecting your personal information and earning your trust every time you shop our natural, clean beauty products online.

This policy outlines how we collect, use, and safeguard your data through our online store hosted on Squarespace.

1. Data We Collect

Website Analytics

We collect anonymous data to help us improve your experience, including:

  • Browser, network, and device type

  • IP address

  • Web pages visited

  • Clicks, scrolling activity, searches, and timestamps

This data is securely shared with Squarespace, our analytics provider, and used solely to improve your browsing journey.

Cookies

We use cookies to offer you a smooth, secure, and personalised experience. These may:

  • Store preferences

  • Track site performance

  • Streamline checkout

You can manage your cookie preferences through the banner on our website.
Analytics and performance cookies are only activated with your consent.

Learn more: The Cookies Squarespace Uses

2. Personal Information We Collect

Checkout & Orders

When you place an order, we collect:

  • Full name

  • Billing and shipping addresses

  • Email address

  • Phone number

  • Order details

This is used only to fulfil your order and is securely processed by Squarespace.
We use Google Places API at checkout to help you enter addresses quickly and accurately.

Forms & Subscriptions

When you fill out a form or subscribe to our newsletter, we collect:

  • Your name

  • Email address

  • Other info you provide voluntarily

This helps us respond to your enquiries and share skincare news, tips, and offers.
Data is securely handled via Squarespace, Google Workspace, and Zapier.

Customer Accounts

When you create an account, we collect:

  • Full name

  • Email

  • Shipping details

  • Order history

This allows for personalised service and faster future checkouts.

3. How We Communicate With You

Automated Emails

If you start but don’t complete a purchase and you’ve entered your email, you may receive an abandoned cart reminder within 24 hours.

Marketing Emails

We occasionally send you:

  • New product announcements

  • Skincare tips

  • Exclusive discounts

  • Sustainability updates

You can unsubscribe at any time using the link in any marketing email.

Transactional Emails

These include:

  • Order confirmations

  • Shipping updates

  • Password resets

  • Account-related notifications

They are essential for order fulfillment and cannot be unsubscribed from.

4. Fonts & External Tools

We use fonts from Google Fonts and Adobe Fonts to ensure a consistent visual experience. These services may collect:

  • Browser and device information

  • IP address

This helps ensure our website displays properly across devices.

5. Your Information, Your Rights

If your details change or you believe we’ve stored incorrect data, please contact us to update it.
We are committed to keeping your information accurate, private, and secure.

6. Policy Updates

Our Privacy Policy may be updated over time. The latest version will always be available at:
www.nalanative.com.au

7. Contact Us

If you have questions or concerns about how we handle your data, feel free to reach out:

Email: hello@nalanative.com.au
Website: www.nalanative.com.au